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Política de reembolso

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at . If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

We would hope that you love our YKB Tea as much as we do, however if you aren’t fully satisfied you can always contact us for any return question at 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


All our items are eligible for replacement as long as the product is unused and unopened. Please request replacement within 72 hours of delivery and let us know what went wrong. 
  • If your product is damaged (please provide picture), different than the product you ordered, or missing from your order. Please notify us within 48 hours so we can quickly expedite your request. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.

Cancellation request must be done within 24 hours of placing the order or before your order has been shipped, whichever comes first.